Privacy Policy

We collect personal information necessary to provide water filtration services and products. This may include:

• Contact Details: Name, residential or business address, email address, and phone number.
• Service Information: Details regarding your water system requirements, installation history, and maintenance schedules.
• Payment Information: Credit card or banking details used for transactions (processed securely).
• Digital Data: IP addresses, cookies, and website usage data via Hellowaterfiltration.com.au.

Collection occurs through various interactions, including:

• Online inquiry forms and quote requests.
• Phone consultations and service bookings.
• On-site installations and maintenance visits.
• Direct correspondence via email or mail.

Your information is used to:

• Provide, install, and maintain water filtration systems.
• Process orders, invoices, and payments.
• Communicate technical updates or service reminders.
• Improve our website and customer service experience.
• Comply with legal and regulatory obligations.

We do not sell your personal information. We may disclose data to third parties only as required to facilitate our services, such as:

• Contracted licensed plumbers or technicians performing installations.
• Freight and delivery providers.
• Professional advisors (accountants or legal counsel) where necessary.
• Regulatory bodies if required by Australian law.

Hellowater Filtration Ltd takes reasonable steps to protect your information from unauthorized access, modification, or disclosure. We utilize secure servers and encryption for digital transactions. Physical records are stored in secure locations at our office in Narre Warren.

You have the right to access the personal information we hold about you. If any details are incorrect or out of date, please contact us to request an update.

Our website uses cookies to enhance user experience. You can choose to disable cookies in your browser settings, though this may affect some website functionality.

For questions regarding this policy or to exercise your privacy rights, please contact our Privacy Officer: