Frequently Asked Questions

A whole-home filtration system treats water at the point it enters your property, meaning every tap, shower, & appliance receives filtered water, not just your kitchen sink.

Our systems are carefully designed and engineered using premium components from leading global industry partners, including Pentair® — a world-renowned USA based water treatment company with more than 75 years of expertise in water filtration technology. We also incorporate advanced filtration innovations from EnnoPure, a Stanford University originated technology company now recognised as a leader in the Greater China water purification industry. Together, these technologies bring cutting-edge material science and proven filtration performance into every system we deliver. We use highly certified filtration media engineered for performance, durability, & longer service life compared to standard systems in the market. All systems undergo rigorous independent testing, making them among the most comprehensively third-party certified water filtration systems available across Australia and New Zealand. These certifications reinforce their reliability, safety, performance, and compliance with recognised international water quality standards. Overall, Hello Water stands apart through its combination of proven engineering from Pentair, advanced innovation from EnnoPure, & independently verified performance standards.

No. Most customers find the whole-home system provides excellent water quality throughout the house & so there’s no need to purchase bottled water.

Yes. Our Catalytic Grannular carbon filtration, KDF media and ACF Cartridges removes 99.99% of chlorine & chloramine.

Yes. Our 5-level, 3-stage system removes fluoride using KDF -F media

No, the system is not a water softener, however the KDF 55 Media reduces Calcium & Magnesium, preventing limescale build up & acts as an anti scaling filter.

Yes. Our system includes advanced filtration media designed to completely remove heavy metals that are commonly found in municipal water supplies.

No — in general, municipally treated water supplies are already disinfected through chlorination and are typically free from harmful bacteria and viruses. Our systems are primarily designed to reduce chemicals, heavy metals, PFAS, sediment, and other common water contaminants. However, the patented KDF media technology used in our systems provides bacteriostatic properties, helping to inhibit the growth of bacteria within the filtration media itself. For rainwater, bore water, or other untreated water sources where microbiological contamination may be present, we recommend adding our UV purification system for comprehensive protection against bacteria, viruses, and other microorganisms.

Yes. Most customers notice an immediate improvement in water quality after installation, including cleaner, better-tasting water, softer skin, healthier-looking hair, and a significant reduction in chlorine taste and odour throughout the home.

Yes. By reducing sediment & hardness minerals, the system helps extend the life of dishwashers, washing machines, & hot water systems.

No. Our high-flow design is built to maintain strong water pressure throughout your home.

The system is a high-performance whole-home filtration setup designed for larger homes & semi-commercial properties, delivering up to 119 litres per minute flow rate. It uses upgraded filtration media including DGD sediment filtration & EnnoPure ePureFlo Activated Carbon Fibre (ACF) technology.

The Standard system is designed for typical residential homes, offering balanced whole-home filtration through sediment, carbon, & ion-exchange softening for everyday water quality improvement. The Advanced system is built for higher demand homes & semi-commercial use, enhanced sediment filtration using DGD gradient density cartridges, & EnnoPure ePureFlo ACF carbon technology that reduces chlorine taste & odour up to 2x more effectively than standard cartridges.

Yes. It provides stronger sediment removal, improved chlorine taste & odour reduction, & higher flow performance for larger households.

2-3 hours.

The system is installed externally at the main water line entry point, side-wall water connection or in proximity to the water meter, ensuring whole house coverage.

Yes. Our systems are compatible with most residential properties. We’ll assess your setup before installation to ensure the best fit.

Yes. We provide in-home water assessments to determine the best filtration solution for your needs.

Filter replacement typically occurs every 12 to 14 months, depending on water usage & local water quality.

You don’t have to worry; we track your service schedule & contact you when it’s time for a replacement.

Yes. We offer ongoing servicing & maintenance to ensure optimal performance year after year.

No lock-in contracts. We simply remind you when your service is due; you stay in control.

Individually they cost $49 for the 1st stage, $95 for the 2nd stage & $135 for the 3rd stage cartridge. You can also purchase all three cartridges together for a total of $279.

Price is determined by multiple factors including but not limited to, the number of bathrooms in the house. For an exact quote, contact us & we’ll be able to determine exactly how much it’ll cost you.

Yes. Our systems come with a 12 month manufacturer warranty on the system for peace of mind.

Yes. Contact us to discuss flexible payment options.

Unlike basic systems, we use a multi-stage filtration process with high-capacity Pentair® cartridges, professional installation, & ongoing service support; not just a DIY filter.

Yes. Hello Water is an Australian owned company & proudly services Australian households. We understand local water conditions better than most.

Simply reach out to us through our dedicated contact us page, E-mail, WhatsApp, Facebook, Instagram or call our team to book your free consultation.